Unity Health Care
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Emailed Updates

Email Restoration Effort - Email 4

I wanted to provide a quick update on the email system.

Right now we are working to implement a solution for people who have data from the desktop Outlook. For people who have available data, we will be able to merge your two email boxes. By merging the boxes, you will get your calendar and contacts that were saved on the desktop. In addition, you will be able to use Outlook the same way you have always used it. We have started, however, I cannot at this time provide an estimate of when we will be able to complete all the merges.

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Nedra Davis
Email Restoration Effort - Email 3

I wanted to provide you with an update about the repairs to the e-mail system.

Over the last several days, the IT team has explored avenues to retrieve missing email and at this time has determined that we will not be able to retrieve old information (emails, folders, calendar, and contacts) if you only used webmail (i.e. clicked on the “mail” link on Unity Web Links) to access your email.

If you used a desktop based Outlook it is likely but not guaranteed that you can retrieve some, but not all of your information. If you use a desktop version and do not have access to your old information please contact the IT Support team at 202-299-1700 or via email at ITSupport@unityhealthcare.org.

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Nedra Davis
Unity Email Restoration Effort - Email 2

We are still working on a large failure that  occurred with email system over the weekend.

As a temporary measure, please use Outlook Web Access (OWA) to send and receive email. Copy and paste the following link in your internet browser to access mail - https://mail.unityhealthcare.org. The domain name is unity.  You can also click on the the mail link on the Unity weblinks page to access email.

In order to establish the ability to send and receive e-mail as quickly as possible, we had to create a new email for everyone.  Currently in the new email box you will not see your contacts, calendar or old email. We are still investigating what we can restore from the old email and will update you as we learn more. 

If you need help with email, please contact the IT Support team at 202-299-1700 or via email at ITSupport@unityhealthcare.org. We are sorry for the challenges that this has caused and are working diligently to repair the system.

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Nedra Davis
Unity Email Restoration Effort - Email 1

Email has been temporarily restored in a limited capacity. Technical resources are continuing efforts of restoration. As a temporary measure, please use Outlook Web Access (OWA) to send and receive email. Copy and paste the following link in your internet browser to access mail - https://mail.unityhealthcare.org. The domain name is unity. If you have any questions or concerns, please contact the IT Support team at 202-299-1700 or via email at ITSupport@unityhealthcare.org. Thank you for your support and patience.

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Nedra Davis